Faqs

How do I place an order?

To place an order, simply browse through our website and select the product you want to purchase. Once you have selected your desired product, choose the appropriate size and color, and add it to your shopping cart. After reviewing your shopping cart, proceed to checkout and follow the prompts to complete your order.

Can an order be cancelled?

you can cancel your order before it has been shipped. If you wish to cancel your order, please contact us immediately with your order number and we will assist you with the cancellation process.

Can an order be amended?

We understand that you may need to make changes to your order. If your order has not yet been shipped, we may be able to make changes to your order. Please contact us as soon as possible with your order number and the specific changes you wish to make. We will do our best to accommodate your request.

How can I check the status of my order?

To check the status of your order, log into your account and go to the “My Orders” section. You will see the status of your order along with any tracking information that is available.

Has my order shipped?

Once your order has been shipped, you will receive an email notification with your tracking information. You can also log into your account to view the shipping status of your order.

When will my order be delivered?

Delivery times vary depending on your location and the shipping method you choose at checkout. Once your order has shipped, you will receive an email notification with your tracking information, which will provide an estimated delivery date.

Has my order been signed for?

We require a signature upon delivery for security purposes. If you are not available to sign for your package, the carrier will leave a notice with instructions on how to reschedule delivery or pick up your package from a local location.

Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible with your order number and the new shipping address. We will do our best to accommodate your request, but please note that changes cannot be made once the order has been shipped.

Can my order be shipped in splits?

If your order contains multiple items, we may ship them separately to ensure that you receive your order as quickly as possible. You will receive a separate email notification for each shipment with its own tracking information.

Can I add gift wrap to my order?

At this time, we do not offer individual gift wrapping services. However, please contact us if there is a demand for this service and we will consider adding it in the future.

Can I use coupons with my order?

you can use coupons with your order. Simply enter the coupon code at checkout to apply the discount to your order.

Something went wrong with my order, what should I do?

We apologize for any inconvenience. If something went wrong with your order, please contact us immediately with your order number and a detailed description of the issue. We will work with you to resolve the issue as quickly as possible.

I didn’t receive my order, what should I do?

If you have not received your order within the estimated delivery time, please check your tracking information to see if there are any updates. If there are no updates, please contact us and we will investigate the issue with the carrier.

An item in my order is damaged, what should I do?

We apologize for any damage to your order. If you received a damaged item, please contact us immediately with your order number and a photo of the damage. We will work with you to resolve the issue as quickly as possible and ensure that you receive a replacement item or a refund if needed. Please note that all damaged items must be reported within 7 days of delivery.

There are items missing from my order, what should I do?

If you are missing an item from your order, please contact our customer support team immediately with your order number and details about the missing item. We will investigate the issue and work to resolve it as quickly as possible. In some cases, we may need to send out the missing item separately or issue a refund for the missing item if it is out of stock. Please note that all missing items must be reported within 7 days of delivery.

Can I add notes to my order?

you can add notes to your order during the checkout process. There will be a section labeled “Order Notes” where you can leave any additional information or special requests related to your order. Please note that we will do our best to accommodate any special requests, but we cannot guarantee that we will be able to fulfill them.

What information do I need to include in my order?

To ensure that your order is processed and shipped correctly, please make sure to include the following information:

• Full name and shipping address: Please provide the correct name and shipping address for the recipient of the order.

• Contact information: Please include a valid email address and phone number so that we can contact you if we have any questions or issues with your order.

• Payment information: Please include valid payment information so that we can process your payment and fulfill your order.

• Product information: Please include the correct product name, size, and quantity that you wish to order.

• Special requests: If you have any special requests or notes for your order, please describe them in the “Order Notes” section during checkout.

If you encounter any problems during the purchase and payment process, please contact our customer service support team in time.